Frequently Asked Questions
Everything you need to know about your Osmosis beauty journey.
Are Osmosis products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically designed to be gentle yet effective for all skin types, including sensitive and reactive skin.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you test your products on animals?
No, Osmosis is proudly cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.