Returns & Exchanges
At Osmosis, we are committed to your skin health journey and offer a 30-day return policy for products that do not meet your expectations. If you are not completely satisfied with your purchase, we provide a seamless process for returns or exchanges to ensure your beauty routine remains uninterrupted.
Initiate Your Request
Log into your account portal or contact our beauty concierge team with your order number to begin the return authorization process.
Package Your Items
Securely place the product in its original packaging, ensuring the bottle or jar is tightly sealed to prevent leaking during transit.
Affix Shipping Label
Download and print the prepaid return shipping label provided via email and attach it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or store credit will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing